Laboratory Hair Studio | About Us
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About Us

Hours of Operation

Tuesday  12PM – 9PM

Wednesday  9AM – 9PM

Thursday  9AM – 9PM

Friday  9AM – 6PM

Saturday  9AM-5PM

We are closed on Sunday & Monday.

 

Gift Cards

Give the gift of beauty and style with a Laboratory Hair Studio Gift Card! Gift Cards are available in any denomination and can be redeemed for any service or product for up to one year from the purchase date.

 

Employment Opportunities

We are always looking for motivated individuals who are passionate about hair!  If we are not currently hiring, we will be happy to keep your application and resume on file for future opportunities.

If you are interested, please feel free to email your resume to us at info@laboratoryhairstudio.com.

Laboratory Hair Studio Policies

Client Satisfaction Policy

  • Our goal is to make you look and feel your absolute best. In the event you are dissatisfied with a service, we will gladly provide a “re-do” service for you. A re-do service will be scheduled within a two-week period of the original service and is free of charge. No refunds are given for hair services.

Cancellation Policy

  • We understand that sometimes you need to cancel or reschedule your appointments. If you are unable to keep your appointment, please reschedule or cancel the appointment within 24 hours of the scheduled service. This helps to ensure that appointment times are available for other clients.
  • Please be aware, if you are more than 15 minutes late for your scheduled appointment, we may not be able to provide the service for which you have been scheduled.

Product & Equipment Return Policy

  • We have a 30-day return policy with no restocking fee for shampoos, conditioners and styling aids only.
  • After 30 days, we do not provide cash refunds on returns, only store credit.
  • Appliances, brushes, combs, etc. are not returnable.
  • All returns must be accompanied by a receipt.
  • No refunds for Hair or Feather Extensions.

Deposit Policy

  • We require a 50% deposit when scheduling an appointment for services that are two hours or more.
  • All deposits are refundable if a 48 hour cancellation notice is given.
  • Deposits cannot be refunded on cancellations of less than 48 hours prior to the scheduled service.

Transaction Policy

  • For your convenience, we accept Visa, MasterCard, and American Express credit cards and debit cards.
  • We do not accept personal checks.
  • Gratuities are NOT added to credit card transactions.

Try Another Stylist

We understand there are times you may need to see a new stylist because of scheduling conflicts, pricing, or for a fresh perspective on your hair. Please feel free to ask for a referral to another in house stylist.

Our stylists are very supportive of one another and keep detailed records of service history and color formulas. Also, due to our extensive education program, all of our stylists have trained closely with the Senior Stylists and Artistic Director. As a result, we can ensure that no matter who you see, you will receive the same high quality service that you are accustomed to at Laboratory Hair Studio.

Learn About Our Guest Rewards Program

We believe in giving back to our loyal clients who have helped us become recognized as one of the top salons in New Jersey!

  • Each time you book services or purchase products you will receive “Guest Rewards” points!
  • Use the points you collect as cash toward any future service or product.
  • To find out how many points you have, simply ask your guest care representative at checkout.

Here’s how the Guest Rewards Program Points work:

  • 1,000 points equal $1.
  • Receive 1,000 points for prebooking your next service at time of ring-up!
  • Receive 2,500 points for the first time prebooking at time of ring-up!
  • Receive 5,000 points for trying a new service! (eligible after 5 visits)
  • Receive points for every product you purchase – 30x the dollar amount! (Ex: 30 x $50 = 1,500 points)
  • Receive points for every gift card you purchase – 25x the dollar amount!
  • Receive 10,000 points for referring someone to Laboratory Hair Studio!

*Points accrue yearly from January 1st through December 31st and must be redeemed by March 31st of the following year.