Laboratory Hair Studio Policies
Client Satisfaction Policy
- Our goal is to make you look and feel your absolute best. In the event you are dissatisfied with a service, we will gladly provide a “re-do” service for you. A re-do service will be scheduled within a two-week period of the original service and is free of charge. No refunds are given for hair services.
- We understand that sometimes you need to cancel or reschedule your appointments. If you are unable to keep your appointment, please reschedule or cancel the appointment within 24 hours of the scheduled service. This helps to ensure that appointment times are available for other clients.
- Please be aware, if you are more than 15 minutes late for your scheduled appointment, we may not be able to provide the service for which you have been scheduled.
Product & Equipment Return Policy
- We have a 30-day return policy with no restocking fee for shampoos, conditioners and styling aids only.
- After 30 days, we do not provide cash refunds on returns, only store credit.
- Appliances, brushes, combs, etc. are not returnable.
- All returns must be accompanied by a receipt.
- No refunds for Hair or Feather Extensions.
- We require a 50% deposit when scheduling an appointment for services that are two hours or more.
- All deposits are refundable if a 48 hour cancellation notice is given.
- Deposits cannot be refunded on cancellations of less than 48 hours prior to the scheduled service.
- For your convenience, we accept Visa, MasterCard, and American Express credit cards and debit cards.
- We do not accept personal checks.
- Gratuities are NOT added to credit card transactions.
Try Another Stylist
We understand there are times you may need to see a new stylist because of scheduling conflicts, pricing, or for a fresh perspective on your hair. Please feel free to ask for a referral to another in house stylist.
Our stylists are very supportive of one another and keep detailed records of service history and color formulas. Also, due to our extensive education program, all of our stylists have trained closely with the Senior Stylists and Artistic Director. As a result, we can ensure that no matter who you see, you will receive the same high quality service that you are accustomed to at Laboratory Hair Studio.